Questions, answered

Sovereign Duty Free sells to licensed retail businesses only — convenience stores, vape & smoke shops, gas stations and similar. We verify business details before activating an account. We do not sell to the public.

Most accounts are approved within one business day once we've confirmed your retail credentials. You'll get an email the moment your account is live and pricing unlocks.

No. Opening a wholesale account is completely free — there are no membership or account fees, ever. Apply here.

Your business name and address, contact details, and business type. Have your retail/business licensing handy so we can verify quickly.

Wholesale pricing is reserved for verified retailers and hidden from the public. Once your account is approved, live per-unit and per-case pricing appears across the entire catalogue. Sign in to view.

Most products are sold by the display case (typically 10 units). A minimum order value may apply to wholesale orders — it's shown in your cart at checkout.

Yes. Pricing improves at higher case quantities, and your account manager can set up custom pricing for regular high-volume orders. Talk to us.

Sign in, browse the catalogue, add cases to your cart and check out. You can also reorder quickly from your order history, or have your account manager build an order for you.

Credit card (Visa, Mastercard, Amex), Interac e-transfer, and Net 30 terms on approved accounts. All online payments are SSL-encrypted.

If your order hasn't shipped yet, contact us right away at (416) 827-4850 and we'll do our best to adjust it before dispatch.

Orders are packed and dispatched within 1–2 business days, with flat-rate tracked shipping across Canada. Express options are available at checkout.

Yes — wholesale orders over $750 ship free. Otherwise a flat shipping rate applies, shown clearly in your cart.

Canada-wide, to your licensed business address. We're based in Toronto and serve the GTA plus retailers nationwide. We don't ship to residential addresses or PO boxes.

Yes — local pickup from our Toronto/GTA warehouse is available by appointment. Select it as your shipping method at checkout.

Always. Every product is sourced directly from authorized manufacturers and brand owners — never grey-market. Authenticity and compliance are core to how we operate.

Products contain nicotine and are sold strictly for resale to licensed retailers. They must not be sold to anyone under the legal age in their province. The Health Canada nicotine warning applies to all vaping products.

Yes. Sovereign Duty Free is a proudly Indigenous-owned Canadian distributor operating on First Nations lands, supporting Indigenous economic growth and entrepreneurship. Read our story.